Adam and Eesa Return & Exchange Policy

At Adam and Eesa, we take great pride in our craftsmanship and want you to love every piece you order. If you are not completely satisfied with your purchase, we are here to help.

1. Returns & Exchanges Window
We offer a 30-day return and exchange policy from the date you receive your order. Items must be unworn, unwashed, and in their original condition with all Adam and Eesa tags attached.

2. What items are final sale?
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

  • Face masks
  • Hosiery
  • Underwear & bodysuits
  • Swimwear (if the hygiene liner has been removed)
  • Earrings & other body jewelry
  • Items marked “Final Sale” during promotional events

3. How to Initiate a Return or Exchange
To start the process, please contact our customer care team within the 30-day window. We do not accept returns or exchanges without prior notification.

  • Email us at: hello@adamandeesa.com
  • Subject line: Return Request – [Your Order Number]
  • Please include in your email:
    • Your full name
    • Order number
    • The item(s) you wish to return or exchange
    • The reason for the return

We will respond within 2 business days with instructions and a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

4. Return Shipping

  • The customer is responsible for the cost of return shipping unless the item is faulty or incorrect due to an error on our part.
  • We recommend using a tracked and insured shipping service, as Adam and Eesa is not responsible for return packages that are lost or damaged in transit.

5. Refunds

  • Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used at checkout. Please note that shipping fees are non-refundable.
  • The timing for the refund to appear in your account will depend on your bank or card issuer’s processing times.

6. Exchanges

  • We are happy to exchange your item for a different size or color, subject to availability.
  • If the desired exchange item is not in stock, we will issue a refund to your original payment method.
  • Please follow the same initiation process by emailing us at hello@adamandeesa.com.

7. Faulty or Incorrect Items
We sincerely apologize if you receive a damaged or incorrect item. Please contact us immediately at hello@adamandeesa.com with your order number, photos of the product, and a description of the issue. We will gladly cover the return shipping costs and expedite a replacement or full refund for you.

8. Return Address
Please do not ship returns to our email address or the address on the package. We will provide you with the correct return address after you receive your RMA number.

9. Questions?
If you have any questions about our return policy, please don’t hesitate to reach out. Our friendly customer service team is here to assist you.

Email: hello@adamandeesa.com
Website: www.adamandeesa.com

Thank you for shopping with Adam and Eesa.